Returns & Exchanges
At MONO, we stand behind the durability and performance of our gear, offering a hassle-free 30-day return window for all unused products. If your equipment doesn't meet your training standards, we are committed to making it right through a swift exchange or full refund.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the gear is in its original, unworn condition.
- 3.Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
- 4.Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days.